Gibbs Marketing, LLC is a woman owned, certified WBE company in Maryland focusing on Marketing in Maryland and beyond since 2012. Gibbs Marketing, LLC has open Call Center Sales Specialist positions. These full-time positions are best suited for those who are motivated, results driven, and enjoy being rewarded for their efforts. The focus of these positions is on making 250-300 lead generated, outbound calls a day to enroll customers into energy efficiency programs across the country.

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Responsibilities

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• Become a brand ambassador and educate customers about the available programs.

• Manage large amounts of outbound calls in a timely manner to make enrollments and set appointments

• Follow communication “scripts” when handling different topics

• Troubleshoot and resolve customer concerns and issues in a personable manner

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by "going the extra mile"

• Keep accurate and updated customer records in our call center database in a comprehensible way

• Meet agreed upon personal and team targets; both qualitative and quantitative, within schedule

• Continuously improve through constructive feedback

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Skills/Qualifications

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• Proven work experience as an outbound sales representative

• Proven track record in sales and of over-achieving quota

• Exceptional telephone etiquette 

• Strong verbal, active listening, written, and interpersonal communication skills

• Customer-centric focus and adaptability to different personality types

• Relationship management skills and openness to feedback 

• Familiarity with CRM systems and practices

• Proficient typing skills: > 40 WPM

• Excellent organizational and problem-solving skills

• Ability to multi-task, set priorities, and manage time effectively

• Outgoing personality and positive attitude

• High school degree

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Job Type & Pay

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• Job Type: Full-Time

• Pay: $31,000 - $55,000 annually

• Supplemental Pay Types: Bonus Pay

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Benefits

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• PTO

• Paid Training

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Schedule

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• 8 hour shift

• Monday to Friday

• No Nights

• No Weekends

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Experience

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• Sales Lead Generators & Telemarketers: 2 Years (Preferred)

• Customer Service: 2 Years (Preferred)

• Bilingual applicants are strongly encouraged to apply.

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Additional Information

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• Work Location: One location

• Ability to commute/relocate: Millersville, MD 21108 - Reliably commute or planning to relocate before starting work (Required)